Service Mapping and Discovery
Service Mapping enables IT to create service-aware views of your business infrastructure.
Mapping discovers all application services used in your organization and builds a comprehensive map of all applications, devices, and configuration programs.
Applications can be internal services like email or external, like your business website. A web-based financial reporting application typically requires a computer, application server, web server, middleware, databases, and associated network infrastructure.
Service Mapping solves the hassle of tracking dependencies between objects by using patterns to detect device attributes and the connections being made. A top-down view of all objects and the connections between them will allow you to manage risk before it spreads.
Failure to keep your Configuration Management Database (CMBD) current can lead to faulty implementation of various elements of the Risk Management platform, including Service Mapping. Discovery helps IT departments gain visibility into their IT infrastructure and find physical devices like laptops and routers, along with associated dependencies.
Combine Discovery with Service Mapping for optimal resource inventory and relationship data for your automated service maps, plus additional benefits:
- Faster server restoration from incidents
- Ability to perform effective root-cause analysis
- Opportunities for proactive problem resolution
- Reduced risk regarding change resolutions
- Better-informed business decisions