Customer Service Knowledge Management
Maintaining basic customer service knowledge and functionality in the age of around-the-clock consumerism is a full-time job in itself.
Where does that leave the customer support agent whose actual job is providing real-time assistance and informing overall business strategy? Overworked and often unhappy. However, ServiceNow’s customer service knowledge management platform changes all that by empowering customers to access relevant information, anytime, thanks to smart automation, machine learning, and contextual search functionality. Customers get what the want, when they want it and agents get to get back to more fulfilling work.