Customer Service Management: From Average to Outstanding

Customer Service Management: From Average to Outstanding


CSM-ebook

This book will focus on the core concepts that help to establish and optimize a successful and comprehensive customer service management based organization.

  • The User Experience
  • The Processes
  • The Platform

Underlying These Concepts:

The mechanisms that support organizations use to drive towards success.

These mechanisms include:

  • Adopting Organizational Change Management as a practice to help define your organization’s goals, and guiding your employees to meeting them with their full support and understanding
  • Applying the rigors of Continual Service Improvement (CSI), to ensure that alterations to policy or processes are done so on a fact based, rational manner.
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