Customer Success Stories

This is where you’ll find real-world tales of transformational results that Cask has helped customers achieve through ServiceNow implementation. Read how organizations have been able to streamline their processes and systems through automation and proper ServiceNow governance.

Our consulting and implementation teams are experienced in a variety of specialized fields, including government, finance, healthcare, human resources, information technology, supply chain management, and property asset management. Bookmark this page and check back frequently for additional Cask customer success stories using the ServiceNow platform.

California State Healthcare

RESULTS:
A California State Healthcare organization knew it needed specialized treatment, it just didn’t know the cure. Cask implemented an integrated ServiceNow portal that allowed automated reporting and self-service capabilities.

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National Bank Holding Company

RESULTS:
Yes, it is possible to achieve digital transformation without breaking the bank. Cask helped this National Bank Holding Company modernize its systems with a phased approach that reduced costs and maximized ROI.

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RESULTS:
Blizzard has the ability to track assets properly and understand the cost associated with each. Cask helped document the success factors for the organization, which empowered them to define their success. Cask helped transition their asset process from the homegrown application, into the ServiceNow tool.

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Largest Regional US Airline

RESULTS:
Through the engagement activities, the largest regional US airline was able to develop a clear definition of desired goals, objectives and behaviors as well as performance indicators designed to understand their achievement for each process. By Implementation the largest regional US airline was able to follow actionable and well-defined stakeholder engagement and communications plans leading to newly formulated standardized metrics and analysis providing plan updates and recommendations designed to ensure project activities are achieving desired results.

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RESULTS:
There are three planned releases that deploy in a monthly release cycle. The first 2 releases of this initiative have been completed. The first release ended in an updated data model which has 3 levels, in comparison to the flat model they were using prior. This updated data model provides more accurate and specific information for Stone Brewing. The second release was completion of underpinning of plant reactive maintenance. Cask is currently working on the third release which entails plant maintenance.

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Largest Global Entertainment Company

RESULTS:
Within a 12 week span the Cask team was able to successfully consolidate the company’s legacy Service Catalogs into one Service Catalog using ServiceNow. Cask was able to decrease the amount of listed services by 70%. Cask put together a governance process for adding new services and requests to catalog in the future. The company was able to complete their Service Catalog requirements and process with Cask’s guidance before they went live with ServiceNow.

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RESULTS:
After working with Cask on multiple projects, CSUEB had a fully functioning, comprehensive Self Service capability complete with university branding. The self-service capability reduced incoming call volume by 20%. In addition, CSUEB now meets ISO 27001 security audit requirements and has the capability of identifying where assets are in real time. The rest of the campus has recognized the value the IT organization has provided to the university and is looking at automating non-IT processes within ServiceNow and expanding self-service beyond IT.

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The United States Marine Corp

RESULTS:
Working together with the MCES IT team, Cask provided key strategic acquisition planning and technical integration support across the MCES portfolio to ensure technical success across disparate organizations while balancing cost schedule and performance tradeoffs. Cask started with a single Government-provided IMS and in a very short period of time developed 15 interconnected schedules with high degrees of accuracy. During the transition of the programmatic and systems engineering efforts, Cask developed a comprehensive transition plan, uploaded key documents to a central data repository, and was instrumental in a comprehensive and successful transition of operations. The exceptional performance in Program Management, Cost Estimation, Engineering and Financial Management are reflective of Cask’s ability to support exceptionally large and complex programs. Cask consistently provided exceptional support to the Product Manager which entailed analytical, advisory, and support. Cask delivered high-quality products on time and in some cases ahead of schedule, even when given compressed timelines.

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RESULTS:
Cask will be  assisting Sempra with their Service Portfolio implementation and defining the ITSM organizational roles and responsibilities.

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Case Studies

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